After last month's bookgroup, we went to the new local Longhorn Steakhouse and had a rather bad time, chronicled here. I noted later that Longhorn had contacted me via email (must have googled) and wanted to make it up to us.
I got a call from the Baltimore-Washington manager a few days later and he offered to either send gift cards or to just set it all up to be covered. He wanted us to come again the next meeting, which was today. I told him I wanted to email the group that had been there to get their opinions and he said that was fine. I emailed and we thought having him take care of it and going again today was good, but we also wanted to bring whoever showed up. We wouldn't publicize it, but we would feel uncomfortable telling our friends that they couldn't come or would have to pay when we wouldn't. I told the B-W manager this and he said that would be fine with him. We agreed that I would call him at 3:30pm today with the final number.
So today I called with 14 + baby (four of the fourteen hadn't been there last time, and three people who had, weren't today) and he said it would be all set up. We got there a little early, but it was about 15 minutes after our set time that we got to the table. The B-W manager hadn't called them and they were expecting "about a dozen" so we got a choice of more comfortable seating at a line of tables and some folks at a booth, or less comfortable and all at the line of tables. We like to talk, so we took the tables.
After that, things went really well. We had excellent servers* (who we tipped) and the food was very good. I think over all, they really did make it up to us and although they knew we were coming and were more prepared this time, they'll probably deal better with larger groups in the future.
*One of the servers went to school with one of our members.
ETA: Our librarian and her husband wore really spiffy retro-future shirts from here. I note the website has a coupon good until tomorrow!
Tags: food, longhorn
