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Marilee J. Layman

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10:39 pm: Longhorn Redux
After last month's bookgroup, we went to the new local Longhorn Steakhouse and had a rather bad time, chronicled here. I noted later that Longhorn had contacted me via email (must have googled) and wanted to make it up to us.

I got a call from the Baltimore-Washington manager a few days later and he offered to either send gift cards or to just set it all up to be covered. He wanted us to come again the next meeting, which was today. I told him I wanted to email the group that had been there to get their opinions and he said that was fine. I emailed and we thought having him take care of it and going again today was good, but we also wanted to bring whoever showed up. We wouldn't publicize it, but we would feel uncomfortable telling our friends that they couldn't come or would have to pay when we wouldn't. I told the B-W manager this and he said that would be fine with him. We agreed that I would call him at 3:30pm today with the final number.

So today I called with 14 + baby (four of the fourteen hadn't been there last time, and three people who had, weren't today) and he said it would be all set up. We got there a little early, but it was about 15 minutes after our set time that we got to the table. The B-W manager hadn't called them and they were expecting "about a dozen" so we got a choice of more comfortable seating at a line of tables and some folks at a booth, or less comfortable and all at the line of tables. We like to talk, so we took the tables.

After that, things went really well. We had excellent servers* (who we tipped) and the food was very good. I think over all, they really did make it up to us and although they knew we were coming and were more prepared this time, they'll probably deal better with larger groups in the future.

*One of the servers went to school with one of our members.

ETA: Our librarian and her husband wore really spiffy retro-future shirts from here. I note the website has a coupon good until tomorrow!

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Comments

[User Picture]
From:xpovos
Date:June 21st, 2009 12:40 pm (UTC)
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I'm glad you had a better experience this time around too. So much of the experience for me is wrapped up in the discussions we have rather than the raw dining. Though, you're right, they handled that much better this time.

I just need to keep remembering that they cook their steaks about a style less than almost everywhere else. I like my steaks done medium rare to medium. If I want to order what other places make as medium rare I need to order medium there. I ordered medium rare last time and got very rare. This time I knew better and got medium and was pleased. Others didn't know that and got slightly undercooked per expectations steaks. Easy enough to fix: put it back on the grill for another few minutes, but something of which to be aware.
[User Picture]
From:xpovos
Date:June 21st, 2009 12:42 pm (UTC)
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Drat,

I posted because I wanted to make a correction... I didn't go to school with David, I knew him from my neighborhood. His family lived a street down from ours.
[User Picture]
From:mjlayman
Date:June 21st, 2009 06:36 pm (UTC)
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Oh, your mother was listing Davids and I thought she was doing it from your school.
[User Picture]
From:mjlayman
Date:June 21st, 2009 06:35 pm (UTC)
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I think we all had a better time yesterday! I haven't had steak there because it has so much protein and I'd have to take too much home, but the salmon was very good. I enjoy the talking, too, which is why I kept trying to get the table instead of the table with booth, but I do expect to have reasonable service.

And I had planned to comment a bit on that and forgot. The manager kept talking to the guys and finally lizzibabe mentioned that to Steve who told the manager that he should be talking to me. Then he did come over and introduce himself. But his reflex was that "Layman" was male.
[User Picture]
From:xpovos
Date:June 22nd, 2009 10:16 am (UTC)
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Yeah, that was a bit of a gaffe, but if there was poor communication between division and store manager it makes a little more sense. MJ or Marilee are both feminine, and Layman is a surname, so pretty much gender neutral at that point. And if it seems masculine it might as well be because our surnames are culturally derived from our fathers.
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