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Marilee J. Layman

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04:00 pm: More Bad Driver adn Dream
I got an email from Peapod apologizing and saying they'll send the letter to the Delivery Manager so he can take care of it. They apologized for any inconvenience, so I don't think they got the illegal part of it.

Last night I dreamed that I was the first chef witch in the US. I had to leave my daughter to go learn how to be a chef witch in Europe. It was a lot of learning and when I came back to the US, my daughter had become a famous chef and was very annoyed I was back (and angry I'd left). I tried to smooth things over, but it didn't work well.

I went and had the last ice cream cone of the summer today. Nathan's will be open Friday-Sunday for another month or so and I'll go have hot apples once. That's York apples slow-cooked with cinnamon and nutmeg over ice cream. Mmmmmm

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From:writingortyping
Date:November 12th, 2006 02:40 pm (UTC)
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I think "apologies for the inconvenience" is customer service esperanto for "general soothing noise."
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From:mjlayman
Date:November 12th, 2006 07:41 pm (UTC)
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Oh, you're probably right. I was thinking they meant "inconvenience" as in parking in my spot.
From:writingortyping
Date:November 12th, 2006 10:35 pm (UTC)
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Yeah. That's the problem when Training meets the literal mind. Training doesn't think about what actual people might think or feel.

I had a similar instance with American Airlines this week...
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From:mjlayman
Date:November 13th, 2006 01:07 am (UTC)
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Yeah? What happened?
From:writingortyping
Date:November 13th, 2006 01:38 am (UTC)
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Oooooohhhhhhhh.... Short version: flight from London to JFK, short connection to DCA, flight from JFK to DCA delayed, but it didn't show up on the monitors, so ran all the way across JFK to find out flight WAS delayed 2 hours (gate agents: "::shrug:: those monitors are never right."), arrived DCA at 1:30 am, NO BAGS.

Complaint e-mail issued, to the effect of, "Errr... 2 hours to get bags from 1 terminal to another and you can't even get that right?"

Reply to the effect of, "Sorry for the inconvenience. Here's 5K frequent flier miles."

Bastids.
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From:mjlayman
Date:November 13th, 2006 04:42 am (UTC)
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Ah, yes, I see. Bastids indeed!
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