Marilee J. Layman (mjlayman) wrote,
Marilee J. Layman

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Dial-up Again

I've been hurting in my joints more and more the last few days and we are having thunderstorms, but I don't think I have arthritis in all those joints. Anyway, after tossing and turning in bed, I got up and took two acetaminophen, marking them in my record, and then slept until 2pm. I dropped a package off at the post office and bought produce at the Giant (including a baby seedless watermelon).

When I got home and tried to sign on, same thing as before. I went ahead and reset, reconnected everything and then worked my way into the diagnostics. I've done it often enough now I definitely don't need prompts. The modem was up, but I didn't have an IP address. Same thing as the other two times. I called Verizon and after I put in my DSL number, the recording said I'd had a ticket resolved on the 18th and I could either reset both computer and modem to fix them or hang up. I hit 0 about five times and finally got more prompts and a tech. This tech looked up the trouble tickets, believed me, and was ready to pass me to a senior tech when my cellphone went dead. It took me a minute to connect it to the charger and by then he had left a message for me -- he was going to call the phone on the DSL line. I don't have a phone on the DSL line. I have been keeping a phone in the house for emergencies so I got that connected and waited 10 minutes and he didn't call back.

I called again, this time the recording said my ticket was resolved today so I hit lots of 0s again and got another tech. This one was sure the problem was the modem. No. Then the jack. No. I kept telling him just to get it fixed at their end, but he would only give me another trouble ticket and I'll hear from someone in 24-48 hours. I told him to cancel my account. He argued with me that I should give it a third try and I finally agreed. At the end, he asked me if he had given me excellent service and I said "NO!" and he said "thank you" and we hung up. This is the last time. If it dies again in a few days, I'm done.

Complicating matters was that we passed the 4pm hour while I was with techs and the cats have excellent time sense when it comes to dry food time. They kept yelling at me and climbing on me, which was not helpful.
Tags: dsl

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